Terms & Conditions

When making a booking with The Prop Boutique you agree to the following terms & conditions:

Payment

A non-refundable deposit must be paid to secure the props for the date you require. The remaining balance is due 28 days prior to the event date. We will email you to advise that the remaining payment is due. Instructions on how to make payment of both deposit and final balance will be detailed in your invoice.

Minimum Booking Fee

The minimum booking fee for any of our props or services including travel costs is £100. Small items may still be hired, at a cost of £100 or greater.

Damages

We know our props will be in safe hands when they are hired but accidents do happen. So, please be aware that any damages will incur a charge. We will inform you within 5 working days of collection if there is any damage to our items. If any damage has been made to the items then we will notify you in writing with photographic proof along with an itemised bill for repairs.

Period of Hire

The hire period for the items is 24 hours including delivery & collection times unless otherwise stated. The items shall at all times remain the property of The Prop Boutique. The customer is solely responsible for the items during the hire period from the time of delivery until the items are collected and accepted back by The Prop Boutique.

Delivery, Installation & Collection

We will deliver and install your items to your venue. The items must remain in the position or location they have been set up in by The Prop Boutique. Incidents or damage caused by the movement of props will be your responsibility.

Upon delivery, The Prop Boutique will confirm to the Venue, Event Organiser or designated contact that the items have been set up and installed correctly and safely in a suitable location as per the booking.

Dry Hire – We can also offer a collection service upon agreement.

Unless other arrangements have been made, all hired items will be collected by us at the location, date and time specified in your booking details.

Insurance & PAT Testing

We hold full Public Liability Insurance and each electrical item is PAT tested by a qualified Electrician. Certificates can be provided at any time.

Cancellation

The deposit to confirm your booking is non-refundable. The remaining balance is refundable up to 14 days prior to your event date. Cancellations less than 14 days prior to the event date will not be refunded. Cancellations must be made in writing to Jessica@thepropboutique.co.uk   

Liability

We ensure our electrical items comply with health & safety legislation and are therefore PAT tested and maintained accordingly. The Prop Boutique will not be held accountable for any damage or injury caused to any property or persons whilst they are under your supervision and care. 

In any event the limit of The Prop Boutique liability will not exceed the hire contract value.

The Prop Boutique maintain full Public Liability Insurance. A copy of the certificate is available upon request.

Props are to be used in the manner with which they are intended – as Event Props. They are not to be moved, sat on or leaned on in any way, or used in any manner deemed as detrimental to the props, the venue or patrons of the event.

Complaints

We maintain a complaint register which is reviewed regularly. Complaints relating to any of our business activities or services should be addressed to us either by post or our business email address.

Food Preparation & Food Hygiene [For Food Services]

The Prop Boutique ensures all our staff, both permanent & temporary, have undertaken a basic qualification in Food Hygiene issued within the past 3 years. Copies of certificates are available on request.

Further clarification on any of the above terms & conditions can be obtained by contacting us via post, telephone or our business email address.